Welcome to Aviva Relocations Pvt. Ltd. (“Company,” “we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our services, website, and all related operations. By accessing or using our services, you agree to be bound by these Terms.

1. Definitions

  • Client/Customer/You: The person or entity utilizing our relocation, packing, or moving services.

  • Services: All relocation, packing, transportation, and related logistics services provided by Aviva Relocations Pvt. Ltd.

  • Agreement: The service contract, quotation, or written agreement signed between the Client and the Company.

  1. Scope of Services
    Aviva Relocations Pvt. Ltd. offers local, domestic, and international relocations services like:

  • Packing and unpacking of household or office goods

  • Loading, carriage and unloading

  • Storage and warehousing services (where applicable)

  • Insurance facilitation, if opted by the client

Every service will be executed in line with the agreed quotation or service agreement.

3. Booking & Payment

  • Bookings are only confirmed once a signed quotation or service confirmation is received.

  • The clients must pay the agreed deposit, if any, prior to the start of services.
    Full payment is due upon completion of services, unless otherwise agreed to in writing.
    Payment should be made through approved channels, including bank transfer, cheque, and UPI.

4. Cancellations & Refunds

  • Cancellations more than 48 hours in advance from the booked move can get a partial refund subject to administration charges.

  • Cancellation within 48 hours may be charged a cancellation fee up to 50% of the total quotation.

  • Refunds, if applicable, will be processed within 7–10 business days.

  1. Responsibilities of Clients

  • Accurate information about inventory, addresses, and special handling instructions should be provided.

  • Valuables like personal cash, jewelry, and important documents should be packed separately; the loss of such items will not be the responsibility of the Company.

  • Ensure proper access at pickup and delivery locations: elevators, parking, permissions, etc.

  1. Liability & Insurance

  • Aviva Relocations Pvt. Ltd. exercises due care during all operations.

  • Company Liability shall mean only in proven cases of negligence.

  • Clients are encouraged to opt for transit insurance to cover any potential damage or loss.

  • The Company is not liable for delays due to bad weather, traffic, government restrictions, or any other force majeure events.

  1. Storage & Warehousing
    If goods are stored in Company premises,

  • Storage charges as per agreed rates shall apply.
    Goods in storage shall be at the risk of the Company only insofar as the insurance cover provided by the Company extends, against fire, flood and natural disasters.

  1. Items Not Allowed
    The Company shall not move/transport:

  • Hazardous or explosive materials

  • Perishable goods

  • Contraband or illegal items
    Any such items found in shipment undeclared will be removed, and the Client may be held liable.

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9. LIMITATION OF LIABILITY
In no event shall Aviva Relocations Pvt. Ltd. be liable for:

  • INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES

  • Loss of profits, income, or business opportunities
    Total liability shall not exceed the service fee paid by the Client.

  1. Dispute Resolution
    Any disputes arising shall first be attempted to resolve amicably.
    If not resolved, they shall fall under the jurisdiction of courts in [City, State, India].

  1. Privacy Policy
    All personal data shared with the Company is handled in accordance with our [Privacy Policy]. The Company will not disclose client data to third parties except when required by law or to deliver the service.
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12. Amendments

Aviva Relocations Pvt. Ltd. reserves the right to change these Terms from time to time. An updated version will be placed on our website.

  1. Contact Information
    For questions or comments, please contact:
    Aviva Relocations Pvt. Ltd.
    Address: F-19, Dharam Colony(Near Shiv Mandir), Palam Vihar, Gurgaon – 122017
    E-mail: info@avivarelocation.com
    Telephone: 0124 4470393
    Website: www.avivarelocation.com